Refund & Returns Policy

Effective Date: September 10, 2026

At Farms & Fleet, we value your trust and aim to provide a straightforward and reliable shopping experience. If your order does not meet your expectations, this policy explains how returns, refunds, cancellations, and issues with damaged or incorrect items are handled.

Return Timeframe

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day period may not be eligible for approval.

Return Eligibility

To qualify for a return, all of the following conditions generally apply:

  • The item must be unused, uninstalled, and in its original condition.
  • The item must be returned in its original packaging, including protective inserts and foam when applicable.
  • All original parts, hardware, accessories, and instructions must be included.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

Items that do not meet the applicable return requirements may not be eligible for a refund.

Items Not Eligible for Return

Returns may not be accepted for:

  • Items that have been installed, assembled, or put into use.
  • Items that have been altered, damaged, or misused after delivery.
  • Items returned without the required original packaging, parts, hardware, or accessories.
  • Made-to-order or customized items.
  • Items returned after the 30-day return period.

Additional product-specific return restrictions may apply where clearly stated on the product page or provided with the order.

Return Shipping and Fees

Approved returns are handled according to the return instructions provided by our customer support team.

  • Return Shipping: Free of charge for approved returns.
  • Restocking Fee: None.
  • Handling Fee: None.

No additional restocking or handling charges will be deducted from an approved refund.

Return Procedure

To request a return:

  1. Contact Farms & Fleet customer support with your order number and the reason for the return.
  2. Wait for return authorization and the return instructions provided by our support team.
  3. Securely package the item using its original packaging and protective materials when available.
  4. Follow the provided shipping instructions and use the return label when one is provided.

Unauthorized returns or items that are improperly packaged may not be accepted.

Please do not ship an item back before receiving return instructions from our customer support team.

Exchanges

Farms & Fleet does not currently offer direct exchanges.

If you would like a different product, size, or color, you may return the original item for an approved refund and place a new order separately.

Refund Processing

After an approved return is received and inspected:

  • Refunds are generally processed within 7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • A confirmation may be sent once the refund has been processed.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. We recommend keeping the original packaging until you have confirmed that the item and its components are in satisfactory condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact Farms & Fleet within 30 days of delivery.

To help us review the issue, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item received
  • Photos of the original packaging
  • A photo of the shipping label, when applicable

After reviewing the information, we will work with you on an appropriate resolution. Depending on the circumstances, the resolution may include a replacement part, replacement item, or refund.

Order Cancellation Policy

Orders may be canceled before 5:00 PM local business time on the same business day they are placed.

Orders placed after the daily processing cut-off, on weekends, or outside business hours may be processed on the next available business day.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order must be handled according to the applicable return process.

Important Return Information

Customers should retain the original packaging and all included parts, accessories, hardware, and documentation until they have confirmed that the order is satisfactory.

Return eligibility may depend on the condition of the product and whether the applicable requirements in this policy have been met.

Contact Information

For questions or assistance regarding returns, refunds, cancellations, damaged items, defective products, or incorrect orders, please contact us:

Farms & Fleet
30590 Lorain Rd
North Olmsted, Ohio 44070
United States

Email: support@farmsandfleet.com
Phone: +1 440-390-7403

Business Hours:
Monday – Friday: 09:00 AM – 05:00 PM

We recommend including your order number in all return or refund inquiries so our support team can assist you more efficiently.