Frequently Asked Questions
About Farms & Fleet
What is Farms & Fleet?
Farms & Fleet is an online retail store offering a selection of products across a variety of categories. We aim to provide customers with clear product information, transparent purchasing terms, secure checkout, and accessible customer support.
Where is Farms & Fleet located?
Our business address is:
30590 Lorain Rd
North Olmsted, Ohio 44070
United States
How can I contact Farms & Fleet?
You can contact our customer support team by:
Email: support@farmsandfleet.com
Phone: +1 440-390-7403
What are your business hours?
Monday – Friday: 09:00 AM – 05:00 PM
Orders
How long does it take to process an order?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding applicable holidays.
Processing time may vary depending on the product, availability, or order details.
What is the order cut-off time?
Our standard order cut-off time is 5:00 PM local business time.
Orders placed after the cut-off time will generally be processed beginning on the next business day.
Do you process orders on weekends?
Our regular order processing takes place Monday through Friday.
Orders placed during weekends or outside regular business hours will generally be processed beginning on the next available business day.
Shipping
How long does delivery take?
Our estimated total delivery timeframe is approximately 4–6 business days.
This consists of:
Order processing: 1–2 business days
Shipping transit: 3–4 business days
Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.
Will I receive tracking information?
When tracking information is available, it will be provided through the applicable order or shipping communication.
Tracking information may take some time to become active after the carrier receives the shipment.
Can I change my shipping address?
If you entered an incorrect shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Returns & Refunds
Do you accept returns?
Eligible products may generally be returned within 30 days of delivery, subject to our Return & Refund Policy and any applicable product-specific conditions.
Please review our Return & Refund Policy before requesting a return.
How do I request a return?
Please contact our customer support team before sending an item back.
Email: support@farmsandfleet.com
Phone: +1 440-390-7403
Please provide your order number and information about the product you would like to return.
Our support team will provide the appropriate return instructions.
When will I receive my refund?
After an approved return is received and any required inspection has been completed, an eligible refund will generally be issued to the original payment method.
The time for the refund to appear in your account may depend on your payment provider or financial institution.
Please refer to our Return & Refund Policy for complete information.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on the order and checkout conditions.
Is checkout secure?
Our website uses HTTPS to help protect information transmitted between your browser and our website. Payment information is processed through the payment methods available during checkout.
For your security, customers should never send complete payment card information through email or contact forms.
Product Information
Where can I find product information?
Product pages provide relevant information such as product descriptions, specifications, pricing, availability, and other purchasing details when available.
If you need additional information about a product before ordering, please contact our customer support team.
What if a product is out of stock?
Product availability may change based on current inventory.
If a product is unavailable, its availability status may be shown on the product page. You may also contact us if you have a question about a specific product.
Still Have Questions?
If you cannot find the information you need, please contact the Farms & Fleet customer support team.
Email: support@farmsandfleet.com
Phone: +1 440-390-7403
Business Hours:
Monday – Friday: 09:00 AM – 05:00 PM
Business Address:
30590 Lorain Rd
North Olmsted, Ohio 44070
United States
We are available to assist with product questions, orders, shipping, returns, refunds, payments, and other general inquiries.